Frequently asked questions

Whatever your question, we have the answer.

Plan, Search & Book

To help you plan and make the most of your next trip, we are pleased to provide you with some general destination tips and recommendations in our blog such as: Must-sees; Top things to do; How many days you will need; Best time to visit. You can bookmark activities of particular interest and save them in a wishlist. Just click the heart icon on an activity page or card. You can retrieve your wishlists by clicking the heart icon at the top of our website.

When entering your destination or attraction in the search bar on our website, you'll see a list of activities. You can sort the search results to see our top recommendations or the activities rated highest by other TourOfCroatia customers. On an activity page, click the location breakdown in the header navigation (above the activity images) for further information on planning your visit, top attractions, and other things to do in this destination. If you type in a location into the seach bar, you will see all activities offered in this area. Alternatively you can visit our “Locations” page to find all activities offered in each region of Croatia.

Our website shows the current availability for all our activities. On the website, simply select the number of participants and click on “date”. Hoovering over the date in the calendar will show you the availability. Please note that to receive accurate availability information, it is important to enter the exact number of people you wish to book for. Availability may change depending on the number of participants you select. If various time slots are offered, you'll see which ones are available after hoovering over the dates in the calendar. Activities that have opening/operating hours instead of specific time slots can be attended anytime during those hours. The availability information is continually updated by the activity providers. If a date is not yet open for booking (e.g., because you wish to book well in advance), we would advise you to check again a little closer to the date in question. Finally, please note that we don't have waiting lists for our activities, but availabilities can change even at the last minute. So, again, it is always worth coming back to our website to check the latest availability information.

Unfortunately, it is not possible to customize an activity. We can only offer an activity as it is described on our website.

You can book your activity online and receive your Booking confirmation via email in 5 simple steps. Here's how: 1) Find an activity, select the number and type of participants and a date. Choose an option and starting time (if applicable). 2) Choose an option and starting time (if applicable). Click "Book now" 3) Enter your details like your name and email and mention any special requirements. 4) Review your order. Select your Payment Method and click “Submit”. 5) Depending on your payment method you will be redirected to a payment provider.

To help you find the most suitable activity, we suggest using filters to narrow down your search results. You can filter by activity type (e.g. entry tickets, day trip), price, languages, duration, and services review score. Here's how: 1) Enter your destination or attraction in the search bar on our home page 2) Click "Search" 3) Scroll to the filters on the left-hand side 4) Open the section you're interested in 5) Tick the checkbox to apply the filter

Depending on the activity, our partners offer different prices based on age groups (e.g. child, student, adult, senior). You can see the available pricing options by clicking on each activity. We are unable to offer different prices based on other critieria (e.g. discounts for disabled persons or military). For some of our activities, specific age groups might be free of charge without needing a ticket or you might need to book a ticket elsewhere (on the attraction's website or in person). If this is the case for the activity you're interested in, you'll see more information as you're selecting the number of participants and/or in the "Frequently asked questions" section on the activity page. In some cases, a “Bulk discount” is offered. You can find this information below the Map. If a discount is applicable to you, it will be automatically deducted from the price.

Activity Information

To see what's included in an activity, go to the "Included/Excluded" section on the activity page. Inclusions are preceded by a green checkmark, exclusions (what is not included) by a red cross. Common inclusions/exclusions are: food and drinks, entry tickets, guide, transportation, etc. Please note that some inclusions might depend on the option booked. To find out more about the activity's itinerary (e.g. what stops are included), please check the "Itinerary" of the activity. If you cannot find the information you need and have already booked the activity, please contact the activity provider. You can find their contact details in your booking confirmation.

You can find the description of the itinerary and the stops along the route in the "Itinerary" section on the activity page. To see more details, click on the icon next to each itinerary point to view the full description. Please note that it is unfortunately not possible to customize an itinerary.

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To see whether you can take your pet (e.g. dog) on the activity, please check the "Frequently asked questions" sections on the activity page. If no pet policy is stated on our website and you have already booked the activity, please contact the activity provider. You can find their contact details in your booking confirmation.

You can see an activity's duration on the top in the "Icon" section on the activity page. It indicates how long an activity lasts (including travel time, if applicable). The duration is given for activities that have fixed starting and end times (e.g. guided tours and day trips). Activities without fixed starting and end times (e.g. city cards, hop-on hop-off tours or timed-entry tickets) show a validity period instead. For timed-entry tickets, do check the "Frequently asked questions" section or your ticket/voucher for details of any flexibility with regard to the entry time.

To see an activity's requirements and restrictions, please check the sections “Frequently asked questions” and “Included/Excluded” on the activity page. If you cannot find the information you need and have already booked the activity, please contact the activity provider. You can find their contact details in your booking confirmation.

Some of the activity providers indicate the possible group size for a public tour. If available, this information can be found in the "Icon" section on the activity page. If you cannot find the information you need and have already booked the activity, please contact the activity provider. You can find their contact details on your voucher.

To see whether food and/or drinks are included in your activity, please check the "Included/Excluded" section on the activity page. Please note that additional information may also be found in the "Frequently asked questions" section.

Booking Confirmation, Voucher & Tickets

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Meeting Point & Pickup

Before the purchase you can find the meeting point information on the activity's page under the "Activity’s Location" and "Frequently asked questions" section. If anything is unclear, contacting the activity provider is the fastest way to get an answer. You can find their contact information on your booking confirmation. We can also contact the activity provider for you, but please keep in mind that this will take longer.

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First check the meeting point information on your booking confirmation. If you still can't find the meeting point, please call the activity provider. You can find their phone number in your booking confirmation. If the activity provider doesn't respond, please contact us via phone or chat. Our contact details are on your booking confirmation and at the bottom of this page in the “Contact us” section.

Please ensure that you're at the correct meeting point or pickup location at the right time. You should also check the phone number and email address you provided when booking to see if the activity provider has tried to contact you. Since your driver or guide may not be TourOfCroatia branded, please look for the name of the activity provider. It's mentioned on your booking confirmation. If you're still unable to locate your driver or guide, please call the activity provider. The phone number is under their name on your booking confirmation.

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You can see an activity's meeting point, pickup or drop-off address on the activity page. Please note that none of these can be changed prior to booking. If you have already booked the activity, please contact the activity provider directly. Their contact details are in your booking confirmation. Changing a meeting point, pickup or drop-off address is at the activity provider's discretion, so it cannot be guaranteed. Please bear in mind that, if they agree to your request, this change won't be reflected on your booking summary.

If you are running late to the meeting point or pick up location, please call the activity provider. You can find their phone number on your booking confirmation.

If your activity includes tour souvenirs (e.g. photos or videos) that you purchased on site but didn't receive yet, or you lost a personal item during the activity, please contact the activity provider. You can find their contact details on your booking confirmation.

Booking Management & Cancellation

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Changing activity types or add-ons is only possible by canceling and rebooking. Before starting this process, please check your current booking's cancellation policy. You'll find this information in your booking confirmation.

Reviews are a great way to give feedback to activity providers and help other travelers choose unforgettable experiences. Please note that reviews should reflect your experience during an activity. They shouldn't evaluate the TourOfCroatia booking process or service.

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In the unlikely event that the activity provider needs to cancel your booking, they'll do their best to offer you an alternative date or timeslot. If no alternative is available or acceptable to you, we will of course fully refund your booking. If you've received an email from us confirming the cancellation, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.

To add participants, you need to make a new booking for the additional number of people. We're unable to add participants to an existing booking for you, as your payment details are fully encrypted during the booking process for security reasons. Alternatively, you can cancel your booking and rebook for the new total number of participants. Before canceling your existing booking, please check your booking's cancellation policy and that your chosen activity is available for the new number of participants.

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Most of our activities come with a 24-hour free cancellation policy, meaning you can cancel your booking up until 24 hours before the activity starts to receive a full refund. Some activities have a no cancellation policy. This depends on the partner who is offering the activity and is not in the responsibility of TourOfCroatia. You'll find more information regarding your booking's cancellation policy on your Booking confirmation. Your booking will either be fully refundable, partially refundable or non-refundable depending on the activity provider's policy.

Payment & Refunds

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If you're experiencing issues when filling in your personal details (name, email, phone), please try the following: 1) Double-check you've entered all your personal details correctly and attempt to proceed to the next step again. 2) Try using a different browser and/or clearing your cache. 3) Wishlist the activity you'd like to book and try again later.

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If you're experiencing issues when providing your payment details (name on card, card number, etc), please try the following: 1) Double-check that you've entered all your payment details correctly and attempt the payment again. 2) Try using a different browser and/or clearing your cache. 3) Choose a different payment method. 4) Wishlist the activity and try again later. If you are trying to pay with a card, please ensure your card is authorized for both international and online purchases. You can check this in your online banking settings or by getting in touch with your bank directly. Please also check that your bank isn't blocking the payment due to any other payment security policies.

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Data, Privacy & About Tour of Croatia

You can unsubscribe from our marketing emails either by clicking the 'Unsubscribe' link at the very bottom of the email. Please note that it is not possible to opt out of account support emails. TourofCroatia will continue to use your contact details to send booking confirmation emails and important updates about your bookings. If you are unable to unsubscribe through the means above or keep receiving marketing emails after unsubscribing please contact us.

You can delete your TourOfCroatia account and your personal data at any time. Please send a data deletion request by using our contact form.

TourOfCroatia is an online marketplace for booking tours, attractions, excursions, and countless other things to do on your next vacation or weekend adventure in Croatia. We work together with selected activity providers from all locations in Croatia. The activity providers are the ones offering the activities. You can book your activity online, using our website. You'll receive your voucher via email.

We offer a variety of unforgettable travel experiences. You can choose from entry tickets, transfers, city cards, guided tours, hop-on hop-off tours, water activities, day trips, and multi-day trips in thousands of destinations around the world. We do not offer travel packages, flights or visa support. Accommodation may only be provided as part of multi-day activities.

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