Frequently asked questions for Partners

Whatever your question, we have the answer.

Becoming a Partner

tbc

tbc

tbc

tbc

tbc

tbc

tbc

Managing your account

To see what's included in an activity, go to the "Included/Excluded" section on the activity page. Inclusions are preceded by a green checkmark, exclusions (what is not included) by a red cross. Common inclusions/exclusions are: food and drinks, entry tickets, guide, transportation, etc. Please note that some inclusions might depend on the option booked. To find out more about the activity's itinerary (e.g. what stops are included), please check the "Itinerary" of the activity. If you cannot find the information you need and have already booked the activity, please contact the activity provider. You can find their contact details in your booking confirmation.

tbc

tbc

tbc

tbc

tbc

tbc

tbc

General product conditions

tbc

tbc

tbc

tbc

Creating and editing your offers

tbc

tbc

After submitting your product, it will go live instantly on our platform to start receiving bookings. As such, it’s important that you review the information you have provided before submission to check everything is correct. Within a week of your submission, we will review your offer. Some products might be fully rewritten based on our quality standards. If major rewriting is needed, we will deactive your offer and contact you directly.

Please ensure that you're at the correct meeting point or pickup location at the right time. You should also check the phone number and email address you provided when booking to see if the activity provider has tried to contact you. Since your driver or guide may not be TourOfCroatia branded, please look for the name of the activity provider. It's mentioned on your booking confirmation. If you're still unable to locate your driver or guide, please call the activity provider. The phone number is under their name on your booking confirmation.

Yes. You can pause or hide your offers anytime within your partner portal. Simply click on 'My activity' and select the grey 'visibility on/off' icon next to the activity you want to edit.

tbc

You can see an activity's meeting point, pickup or drop-off address on the activity page. Please note that none of these can be changed prior to booking. If you have already booked the activity, please contact the activity provider directly. Their contact details are in your booking confirmation. Changing a meeting point, pickup or drop-off address is at the activity provider's discretion, so it cannot be guaranteed. Please bear in mind that, if they agree to your request, this change won't be reflected on your booking summary.

Everything you write should be in English. If you have difficulties with it, try using a translator and/or contact us to review your offer if in doubt. We are happy to proofread it for you.

Yes. You can edit your offers anytime within your partner portal. Simply click on 'My activity' and select the orange editing icon next to the activity you want to edit. To delete an offer, select the red icon 'remove'.

Booking Management & Cancellation

tbc

tbc

Changing activity types or add-ons is only possible by canceling and rebooking. Before starting this process, please check your current booking's cancellation policy. You'll find this information in your booking confirmation.

Reviews are a great way to give feedback to activity providers and help other travelers choose unforgettable experiences. Please note that reviews should reflect your experience during an activity. They shouldn't evaluate the TourOfCroatia booking process or service.

tbc

In the unlikely event that the activity provider needs to cancel your booking, they'll do their best to offer you an alternative date or timeslot. If no alternative is available or acceptable to you, we will of course fully refund your booking. If you've received an email from us confirming the cancellation, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.

To add participants, you need to make a new booking for the additional number of people. We're unable to add participants to an existing booking for you, as your payment details are fully encrypted during the booking process for security reasons. Alternatively, you can cancel your booking and rebook for the new total number of participants. Before canceling your existing booking, please check your booking's cancellation policy and that your chosen activity is available for the new number of participants.

tbc

tbc

tbc

Most of our activities come with a 24-hour free cancellation policy, meaning you can cancel your booking up until 24 hours before the activity starts to receive a full refund. Some activities have a no cancellation policy. This depends on the partner who is offering the activity and is not in the responsibility of TourOfCroatia. You'll find more information regarding your booking's cancellation policy on your Booking confirmation. Your booking will either be fully refundable, partially refundable or non-refundable depending on the activity provider's policy.

Payment & Refunds

tbc

tbc

tbc

tbc

tbc

tbc

tbc

Data, Privacy & About Tour of Croatia

You can unsubscribe from our marketing emails either by clicking the 'Unsubscribe' link at the very bottom of the email. Please note that it is not possible to opt out of account support emails. TourofCroatia will continue to use your contact details to send booking confirmation emails and important updates about your bookings. If you are unable to unsubscribe through the means above or keep receiving marketing emails after unsubscribing please contact us.

You can delete your TourOfCroatia account and your personal data at any time. Please send a data deletion request by using our contact form.

TourOfCroatia is an online marketplace for booking tours, attractions, excursions, and countless other things to do on your next vacation or weekend adventure in Croatia. We work together with selected activity providers from all locations in Croatia. The activity providers are the ones offering the activities. You can book your activity online, using our website. You'll receive your voucher via email.

We offer a variety of unforgettable travel experiences. You can choose from entry tickets, transfers, city cards, guided tours, hop-on hop-off tours, water activities, day trips, and multi-day trips in thousands of destinations around the world. We do not offer travel packages, flights or visa support. Accommodation may only be provided as part of multi-day activities.

Didn't find what you're looking for?
Check out our Social Media or contact us!

Instagram

Watch our stories and reels showing you the best tours and hidden gems around Croatia!

Facebook

Discover the best experiences to have by exploring what is unique about each destination.

Youtube

Our channel takes you on exciting journeys to explore the most fascinating activities in our portfolio.

You also might be interested in...

Coming soon – Half-Day Outdoor Rock Climbing Session island Pag

Pag

2023-09-26 00:09:47

Coming soon – Historical Walking Tour Days Starigrad on Hvar island

Starigrad

2023-09-26 00:09:48

Coming soon – Ante’s Famous Minibus Tour – to Krka National Park

Krka

2023-09-26 00:09:48

Coming soon – Climb to Medvednica nature park guided tour

Medvednica

2023-09-26 00:09:48